Postage Info/FAQ and Refund Policy

This Agreement was last modified on 18th february 2017

Postage Info/FAQ and Refund Policy

Life Long Products
The Lawn House,
32 St Andrews Road,
United Kingdom

Phone: 0800 970 7885
International: 00 44 (0)1803 521714


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Shopping Information

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we will need to be able to complete the order.

We accept credit/debit card payment. If you are shopping outside the UK your credit/debit card company will automatically convert the cost to your own currency, which will then be shown on your statement. You can safely place your credit/debit card details on our secure web site, but for security reasons, credit/debit card details should not be sent by e-mail or through the post. We can also take orders and payments over the phone, please call: 0800 970 7885.

We accept Visa and MasterCard credit/debit card payment. We can accept American Express however you order will be delayed in being shipped as monies taking longer to clear using this card provider. All card payments will be processed on the day the product is ready to be shipped. On the very rare occasion that your order is not in stock, you will be notified.

You will receive an e-mailed confirmation of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Postage Information

Shipping And Handling – Standard orders are sent by Second Class Post. Postage and packing charges for the UK are £3.95, First Class Post is £4.50, which is the extra cost charged to us by the Royal Mail.

Special Delivery – If your order is of an urgent nature or of a high value, to ensure safe receipt, it will be sent by Special Delivery at a cost of £7.95. Notification of exact charges will be given in advance for orders delivered outside of the UK.

Special Delivery is Guaranteed next day delivery before 1pm (excluding Saturdays) and is insured up to £500.

Delivery Schedule – Wherever possible, all orders are sent out within just a few days of ordering, in some cases however, orders may be sent on the same day of ordering. In the unusual event of a delay for any reason, then you will be notified immediately. International orders are generally received within 10 days, but please allow up to 28 days.

Internet Security

When an order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Refund Policy & Other Notes

Returns Policy – All unopened goods with their original packaging and returned within 6 weeks of your order date will be refunded in full excluding postage costs.

Back Orders – If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges – For orders made from the UK or the European Union, 20% VAT is included.

Our Guarantee To You – We guarantee your satisfaction and offer all the guarantees provided by our suppliers!

Legal Disclaimer and Notes

Privacy Policy – Life Long Products never disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Life Long Products are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Legal Disclaimer – All of our products are natural, and should not cause any side-effects, however, the information contained in this site is general in nature and is not a substitute for professional medical advice or health care. Our products and the information on this site are not intended to replace medical treatment or the advice of health care professionals. If you have specific health care needs we suggest that you seek medical advice from a doctor or other health care provider.

Important legal note – Though we are happy to provide products which will help you to improve your health and well being, we do not ‘treat’, or aim to ‘cure’ any disease. Under UK law only a medical doctor may ‘treat’ illness and disease with a medical origin. The information in this web page is for information purposes only. All content on this site has been attained from Internet research, Client feedback and personal knowledge. We present the information in good faith but we are not liable for its accuracy or links to external sites.

Although we want to offer as much information as possible, any opinion stated is not medical advice. We are not medical practitioners and cannot endorse any medical claims or properties to any of our products. If you have any medical condition, it is advisable to consult your doctor first. Therefore, we can only promote the products listed for research and educational purposes.