Privacy Policy
Privacy Policy
This Privacy Policy explains how Life Long Products collects, uses, stores and protects information when you use this website. It applies to information that you provide to us and information that we collect when you use our website.
This Privacy Policy should be read together with our Terms and Conditions, which are available here: https://lifelongproducts.com/terms-conditions/
Please read this Privacy Policy carefully.
Definitions and interpretation
- The following definitions apply throughout this Privacy Policy:
Data – information that you provide to Life Long Products through this website. Where relevant, this also includes information covered by applicable Data Protection Laws.
Cookies – small text files that are stored on your computer or device when you visit certain parts of this website or use particular website features. Further information about the Cookies we use appears in the Cookies section below.
Data Protection Laws – laws and regulations that apply to the processing and protection of personal data, including applicable UK data protection legislation and the General Data Protection Regulation (GDPR), where relevant.
GDPR – the General Data Protection Regulation (EU) 2016/679.
Life Long Products, We or Us – Life Long Products, a company incorporated in England and Wales with registration number 32 St Andrews Road whose registered office is at The Lawn House, Paignton, Devon, TQ4 6HA.
UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003, together with any amendments that apply.
User or You – anyone who accesses or uses this website, other than a person who is employed by Life Long Products or provides services to Life Long Products and accesses the website as part of that employment or service.
Website – the Life Long Products website that you are currently using, including any sub-domains unless separate terms apply.
- Unless the context indicates otherwise:
a. Words referring to the singular also include the plural.
b. References to sections, clauses, schedules or appendices refer to the relevant parts of this Privacy Policy.
c. References to a person include individuals, firms, companies, government bodies, trusts and partnerships.
d. The word “including” means “including without limitation”.
e. References to legislation include any later amendment, replacement or modification.
f. Headings are included for ease of reading and do not form part of the legal terms of this Privacy Policy.
Scope of this Privacy Policy
- This Privacy Policy applies to the way Life Long Products handles information in connection with this website. It does not apply to other websites that may be reached through links on our website, including social media websites.
- Under applicable Data Protection Laws, Life Long Products acts as the data controller. This means that we determine why and how your Data is processed.
Data collected
- We may collect the following types of Data from you:
a. Name;
b. Gender;
c. Contact details, including email addresses and telephone numbers.
We process this information in accordance with this Privacy Policy and applicable Data Protection Laws.
How we collect Data
- We may receive Data in the following ways:
a. You provide information directly to us.
b. We collect certain information automatically when you use our website.
Data that is given to us by you
- You may provide Data to Life Long Products in several ways, including:
a. when you contact us through the website, telephone, post, email or another method;
b. when you register with us or create an account to receive our products or services;
c. when you make a payment to us through the website or another payment method;
d. when you use our services.
We will handle this information in accordance with this Privacy Policy.
Data that is collected automatically
- When you use our website, some information may be collected automatically.
a. We may collect information about your visit, such as your IP address, the dates and times you access the website, how frequently you visit and how you interact with its content. This information helps us improve the website, its content and navigation.
b. We may also collect information automatically through Cookies, depending on the cookie settings on your browser. Further information about Cookies and their use on this website can be found in the Cookies section below.
Our use of Data
- We may use the Data we hold when it is necessary to provide our services and give you a good experience when using our website. This may include:
a. maintaining internal records and managing our business.
- We may process your Data where doing so is necessary for our legitimate interests. If you have concerns about this use of your Data, you may have the right to object in certain circumstances. Further information is provided in the section headed “Your rights”.
- Where you register with us and create an account to receive our services, we may process your Data because it is necessary to provide the service you have requested or to take steps towards entering into a contract with you.
Who we share Data with
- We may share relevant Data with people and organisations who help us operate our business. This may include:
a. Our employees, agents and professional advisers, where necessary to process payments, manage orders and provide our services.
We only share information where there is a legitimate reason to do so and in accordance with this Privacy Policy.
Keeping Data secure
- We take reasonable technical and organisational measures to protect your Data. These measures may include:
a. protecting access to your customer account with a password and unique username;
b. storing Data on secure servers.
- We also maintain measures designed to identify and respond to suspected Data breaches. If you believe that your information has been misused, lost or accessed without permission, please contact us immediately at:
- For additional guidance about protecting your information and your computer or other devices from fraud, identity theft, viruses and other online risks, you can visit Get Safe Online:
https://www.getsafeonline.org/
Get Safe Online is supported by HM Government and leading businesses.
Data retention
- We keep your Data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
- If we delete your Data, copies may remain on backup or archive systems where they need to be retained for legal, tax or regulatory reasons.
Your rights
- Depending on the circumstances, you may have the following rights regarding your Data:
a. Right to access – you can ask us for a copy of the information we hold about you.
b. Right to correct – you can ask us to correct information that is inaccurate or incomplete.
c. Right to erase – you can ask us to delete your Data in certain circumstances.
d. Right to restrict processing – you may ask us to limit how we use your Data in certain circumstances.
e. Right to Data portability – where applicable, you may ask us to provide your Data in a suitable format so that it can be transferred.
f. Right to object – you may object to certain uses of your Data, including processing based on our legitimate interests.
- If you want to exercise any of these rights, ask us a question about your Data or withdraw consent where consent is the legal basis for processing, please contact us at:
- If you are unhappy with the way we have handled a complaint concerning your Data, you may be able to contact the relevant data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).
Further information is available from:
- It is important that the information we hold about you remains accurate and up to date. Please let us know if your Data changes while we are holding it.
Links to other websites
- Our website may contain links to other websites. We do not control those websites and are not responsible for their content or privacy practices. This Privacy Policy does not apply to websites operated by other organisations. We recommend that you read the privacy policy of any other website before using it.
Changes of business ownership and control
- Life Long Products may change, expand or reduce its business in the future. This could include the sale or transfer of all or part of the business. Where Data is relevant to the part of the business being transferred, that information may also be transferred to the new owner or controlling party. Any such use must remain consistent with the purposes for which the Data was originally collected and with applicable privacy requirements.
- We may also provide relevant Data to a potential buyer who is considering purchasing all or part of our business.
- Where such a transfer takes place, we will take reasonable steps to protect your privacy.
Cookies
- Our website uses Cookies to help improve your experience and understand how visitors use the website. Life Long Products selects Cookies carefully and takes reasonable steps to protect your privacy.
- We use Cookies in accordance with applicable UK cookie and privacy requirements.
- Where required, you will be shown a message asking for your consent before certain Cookies are placed on your computer or device. You can choose whether to provide consent. If you decline certain Cookies, some website features may not work as expected.
- The following types of Cookies may be used on this website:
| Type of Cookie | Purpose |
|---|---|
| Strictly necessary Cookies | These Cookies are needed for the website to operate correctly. They may support functions such as logging in, maintaining security and processing essential website requests. |
| Preference Cookies | These Cookies can remember choices you make, such as preferences that improve your experience when using the website. |
| Analytics Cookies | These Cookies may help us understand how visitors use the website, allowing us to improve its content, performance and navigation. |
| Marketing Cookies | Where used and where consent is required, these Cookies may help provide relevant marketing or measure the effectiveness of advertising. |
Strictly necessary
Strictly necessary Cookies support essential website functions. Without these Cookies, some parts of the website may not work correctly. These Cookies do not normally require consent where they are essential to provide a service you have requested.
Third Party Cookies
Some services provided by third parties may place Cookies when you use our website. These may include services used for analytics, embedded content, payment processing or other website functions.
The use of third-party Cookies is controlled by the relevant third party and may be subject to that organisation’s own privacy policy.
You can manage or remove Cookies through your browser settings. You can also change your cookie preferences where our website provides the option to do so.
General
This Privacy Policy is intended to explain how Life Long Products handles Data collected through this website. We aim to keep the information we hold secure and use it responsibly.
If you have any questions about this Privacy Policy or how we handle your Data, please contact us at:
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we handle Data.
When changes are made, the updated version will be published on this page. We recommend checking this page periodically so that you remain aware of any changes.
Attribution
This Privacy Policy has been prepared for Life Long Products and adapted to reflect the way our website operates.